Maintenance Request & Tenant Charges
For emergencies repairs, please contact 508-635-3200. The following are
If you have a problem the best time to call us is right away. If you wait, the problem will only get worse and that makes it more difficult for us to repair.
Always report a maintenance request by calling our Maintenance Control Center at (508) 635-3200. Your request will be entered into our computer system and we can track the progress. The Maintenance Control Center is operated by WHA staff during business hours; Monday – Friday between 8:00 am to 4:30 pm.
When you call maintenance please give us your name, address including apartment number and a description of the problem. Remember to ask for a work order confirmation number. This number will allow you to track your request for work if it is not done promptly.
Calls during non-business hours are handled by WHA’s Answering Service. They will only dispatch maintenance staff for emergency or urgent issues. Non-emergency requests will be logged and reported to the Maintenance Control Center.
Please keep in mind that: