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Household Pests Maintenance Request & Charges Winter Information

AC Guildeline

Fixing a Problem

Bulk Item Removal

General Department Information

The Maintenance Department of the Worcester Housing Authority maintains almost 3000 public housing apartments consisting of 24 developments throughout the City of Worcester. Currently, we have over 90 maintenance employees consisting of:

Custodial and Trades Staff
Each community has the support of well trained and skilled staff. Each of them focused on maintaining and performing repairs at all of our properties.

Control Center Staff
Answering resident calls and providing important administrative support, the WHA Control Center staff is an important part of our team.

Step-Up Apprentices
More than twenty WHA residents work as apprentices in the landscape, custodian and apartment preparation programs. These hardworking men and women contribute to the overall positive condition of our communities.

Even the most talented team needs strong leadership. The WHA is fortunate to have supervisors with the experience and knowledge needed to get the job done.

Customer Service

To ensure the highest level of customer service we ask our residents to tell us how well we performed. Each month we randomly select 100 residents who have had recent maintenance work and send them a Customer Service Survey. If you get a survey, please take a few minutes to complete the survey. It will help us do a better job.


Worcester Housing Authority
630A Plantation Street
Worcester, MA 01605
Phone: 508-635-3000
Hours: 8:00 AM - 4:30 PM